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Multi-channel is now a core strategy among retail stakeholders. The aim is to satisfy ever-more pressurising and disloyal customers. They key is giving the …

Mozart or AC/DC? We don’t just play any old tune in-store! Finding the right musical atmosphere for each store seems to be an exact …

Multi-channelling is not so new. Contrary to popular belief, it’s not just about combining store and online sales. Professor Laurent Raoul, associate of the …

In Brief

From pop-up stores to experiential and virtual stores, specialty retailers are experimenting with a multitude of recent innovations. Here’s what consumers might expect to see …

Paying with your mobile can be so much easier for many consumers. So you wonder if it might make the act of purchasing so …

Robots are slowly moving from science fiction into reality, becoming steadily part of our daily lives and even finding their way into our stores. …

The Euro 2016 football championships, being organised in France, is fast approaching. The new stadiums are currently being built to host the event. These …

Given the dichotomy of an economic crisis on the one hand, and heightened ethical awareness on the other, new styles of consumption are emerging. …

The digital revolution is on everyone’s lips. It transforms the entire way we go about buying something and the customer experience as a whole. …