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Omnichannel retailing is the practice of providing a fully-featured, unified retail experience across multiple channels. Traditionally, those channels include bricks and mortar retail and …

The retail world is changing. Constant innovations in technology are allowing for new and improved ways to make payments and meanwhile, customers’ expectations are …

In store customer experience : the challenges to face Over the last 20 years, online shopping has gone from being something that people view …

In Brief

From pop-up stores to experiential and virtual stores, specialty retailers are experimenting with a multitude of recent innovations. Here’s what consumers might expect to see …

Paying with your mobile can be so much easier for many consumers. So you wonder if it might make the act of purchasing so …

Robots are slowly moving from science fiction into reality, becoming steadily part of our daily lives and even finding their way into our stores. …

The Euro 2016 football championships, being organised in France, is fast approaching. The new stadiums are currently being built to host the event. These …

Given the dichotomy of an economic crisis on the one hand, and heightened ethical awareness on the other, new styles of consumption are emerging. …

The digital revolution is on everyone’s lips. It transforms the entire way we go about buying something and the customer experience as a whole. …