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In distribution terms, everything has become “omnichannel”, from click and collect, to the warehouse where products are stored for distribution across multiple retail channels. …

Enriching customer experience, boosting marketing campaigns, revitalising the offer of services, putting a little magic back in the world of retail; the promises of …

With the smartphone, retailers and brands now have a perfect medium for finding and capturing the consumer at all those ‘micro-moments’ .. The ‘mobile …

In Brief

From pop-up stores to experiential and virtual stores, specialty retailers are experimenting with a multitude of recent innovations. Here’s what consumers might expect to see …

Paying with your mobile can be so much easier for many consumers. So you wonder if it might make the act of purchasing so …

Robots are slowly moving from science fiction into reality, becoming steadily part of our daily lives and even finding their way into our stores. …

The Euro 2016 football championships, being organised in France, is fast approaching. The new stadiums are currently being built to host the event. These …

Given the dichotomy of an economic crisis on the one hand, and heightened ethical awareness on the other, new styles of consumption are emerging. …

The digital revolution is on everyone’s lips. It transforms the entire way we go about buying something and the customer experience as a whole. …